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Customer Support Conversation Summarization with Azure OpenAI

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02 Labs

This track consists of 2 labs, each provided as a separate lab instance, and each must be completed in one uninterrupted session. Your session time starts as soon as you launch a lab. The track and all labs stay available for 30 days after you redeem your voucher code. You’ll get two attempts per lab during this period. All labs, regardless of whether they have been provisioned, launched, or not, will be permanently deleted from the CloudLabs portal after 30 days. Please plan your activities accordingly.

About Course

In this hands-on lab, you’ll learn how to generate summaries of customeragent interactions in various customer support scenarios by using the Azure OpenAI model by using Azure AI Language. The focus of this lab is to provide efficient and accurate summarization of conversations, improving the quality of customer support.

Hands-on Labs Covered

  • Summarize the customer-agent conversation in Azure AI Language Studio
  • Analyze sentences and call a summary of audio recordings in Azure AI Speech

Audience

  • Customer Support Manager
  • AI Developer
  • Data Analyst

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