About Course
In this hands-on lab, you will learn how to effectively extract insights from customer conversations within a call center using Azure AI services and Azure OpenAI Service. You’ll get the opportunity to apply real-time and post-call analytics to enhance call center efficiency and elevate customer satisfaction. This immersive experience will guide you through a diverse range of topics related to data processing, audio transcription, sentiment analysis, and data visualization, allowing you to master real-time and post-call analytics.
