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MB-240T00-AC:Microsoft Dynamics 365 Field Service

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14 Labs

This track consists of 14 labs, each designed to be completed in a single session. Once you launch the track, you'll have access to a virtual machine (VM) with a total uptime of 32 hours. The displayed track duration of 3 days and 8 hours is based on an estimated usage of 8 hours per day. Please plan your lab sessions accordingly. If the VM uptime is fully exhausted before completing the labs, access will be lost, and additional VM hours can only be provided on request, which will incur an extra cost. This track will remain available for 30 days after you redeem your voucher code. After this period, all associated labs will be automatically deleted.

About Course

The MB-240: Microsoft Dynamics 365 Field Service course provides an introduction to deploying and managing field service operations using Dynamics 365. It covers key topics such as resource management, work order handling, scheduling, inspections, inventory tracking, and the FieldService mobile app. Learners engage in hands-on labs to configure the system, manage technicians and customer assets, customize the Schedule Board, and collect feedback using Customer Voice.This course is suitable for individuals aiming to become Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate.

Hands-on Labs Covered

  • Configure Dynamics 365 Field Service
  • Skills and Characteristics
  • Resources
  • Incident types
  • Work order management
  • Agreements
  • Inspections
  • Scheduling
  • Configure the Schedule Board
  • Field Service mobile app
  • Inventory
  • Customer assets
  • Customize Schedule Boards
  • Customer Voice

Audience

  • Functional Consultant

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