Azure MOC

MB-230T01-AC:Dynamics 365 for customer engagement for Customer Service

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12 Labs

This track consists of 12 labs, each designed to be completed in a single session. Once you launch the track, you'll have access to a virtual machine (VM) with a total uptime of 32 hours. The displayed track duration of 3 days and 8 hours is based on an estimated usage of 8 hours per day. Please plan your lab sessions accordingly. If the VM uptime is fully exhausted before completing the labs, access will be lost, and additional VM hours can only be provided on request, which will incur an extra cost. This track will remain available for 30 days after you redeem your voucher code. After this period, all associated labs will be automatically deleted.

Santoshi Kumari

About Course

The MB-230T01-A: Dynamics 365 Customer Service course provides an in-depth understanding of managing the customer service lifecycle using Dynamics 365. It covers core features like case management, queues, routing, entitlements, knowledge management, scheduling, and customer feedback. Learners will engage in hands-on labs simulating real-world scenarios such as creating and resolving cases, configuring service scheduling, enabling agent collaboration with Teams, and leveraging Customer Service Insights.This course is ideal for those aiming to deliver exceptional customer experiences and prepare for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.